Cricut Vinyl, Vinyl for Cricut, Vinyl for Cricut, Where to Buy Vinyl for Cameo Machines

SHIPPING INFORMATION

All regular priced orders usually ship out within 1-4 business days after payment. Our busiest time of the year is from the first of November through the end of January. The handling times listed on this page MAY be delayed by an extra business day or so during these months.

If you have more specific questions regarding our shipping process or any of our other polices please read everything below. This page is long but it will answer every possible question and explain / define every possible scenario and terminology.

PAYMENT CONFIRMATIONS

The only type of confirmation that you will receive after payment is an email from directly from PayPal. We have no control over your email account being able to receive emails from PayPal. We do not send any type of confirmation that we have received your order, but, if you are able to see any pending charges from "CRAFT VINYL" or "Craftvinyl.com" listed within your PayPal / credit card / bank account it means that we do have your order and we will ship it within the times listed on this page.

HANDLING TIMES

Handling times on ALL orders will start the next business day. For example, if you place an order on Wednesday, the handling time will start on Thursday and Thursday will be business day (1) as long as Thursday is not a holiday.

Craftvinyl.com is on "EASTERN STANDARD TIME". If you are on the west coast (for example) and you place an order at 11:00 p.m. on the 5th day of the month (in your time zone) our system may recognize the order as being placed at 1:00 a.m. on the 6th day of the month (in our time zone) so your handling time (excluding weekends or holidays) will begin on the 7th day of the month not the 5th or the 6th.

Our Mondays almost always consist of printing orders received from Friday through Sunday. Our Saturdays and Sundays usually consist of restocking supplies, reordering supplies, and routine website maintenance. Since we only print, fill, and ship orders Monday through Friday, please understand that just because you place an order on Saturday (for example) it doesn’t necessarily mean that your order will ship out first thing on Monday or Tuesday. On some Mondays we have to print out the paperwork for several hundred orders.

Handling times for orders placed on Friday, Saturdays and Sundays will not begin until the next business day which is usually Monday, unless Monday is a holiday. All orders are filled and shipped in accordance to what the actual order consists of. Depending on how many orders we have over the weekend, some weeks we won’t have a chance to print off weekend orders until Tuesday.

During ANY holiday, the handling time on your order may be delayed because of the popularity of sales, availability of supplies, or the closing of shipping centers. We re-order supplies 2-3 times a week but if our suppliers or shipping couriers are closed leading up to, during, or after a holiday, it may delay any supplies being delivered to us. So please understand that if the handling time of your order falls within a few business days leading up a holiday, or, within a few business days after a holiday your order will probably be delayed by an extra 1-2 business days on top of the normal handling times listed on this page.

We only ship within the U.S.A. and to U.S. territories. We do ship to “APO” (military) boxes for no extra charge. Territory and military shipments can take a few days longer to arrive because they are technically being delivered outside of the continental United States. The delay for territory and Military shipments can be just a few days longer, but, we have seen it take up to a week or even 2 weeks (in transit time) longer than normal U.S.A. orders to be delivered.

We strongly suggest that you sign up for "informed delivery" with the post office / USPS. The post office will notify you via email if they have a package in transit to your EXACT address, but, sometimes the post office doesn't update the information until the actual day of delivery. Some zip codes and rural areas are excluded. You can sign up for free by clicking HERE. We have no control over your email account being able to receive emails from the post office / USPS.

TRACKING INFORMATION / CONFIRMATION

All orders do have "tracking numbers". The Post Office (USPS), Fed-Ex or UPS may refer to "tracking numbers" as “delivery confirmation numbers”.

The majority of our orders are shipped through PirateShip.com through the post office, but on occasion we will ship packages via Fed-Ex or UPS. We do not email or send tracking information once your shipping label has been printed or when your order has been shipped, but, Pirateship.com "is supposed to" email you. When we print your shipping label PirateShip.com will USUALLY send you an email to the exact email address that you used at payment, but sometimes the email can be delayed by PirateShip.com. We have no control over your email account being able to receive email confirmations from PirateShip.com. Please make sure that your email account will allow email messages from PirateShip.com, otherwise, you may have to search / check inside of your junk / spam email folder for communication from PirateShip.com. If you haven’t received an email / tracking info from PirateShip.com it doesn’t necessarily mean that your shipping label has not been printed or your order has not been shipped out, it may simply mean that PirateShip.com has not yet relayed the email / tracking info to you, or your email account rejected the email.

Tracking / Delivery confirmation numbers may only show that the shipping label has been printed or the package has been “picked up” or “scanned” by the shipping company. Tracking information may not show "up to date" information as to the exact location where your package is, it may only show that your shipping label has been printed or your package has been picked up when in fact the package in your hometown waiting to be delivered. The tracking info may give you an “estimated delivery date” but from our experience, we advise you to never trust any estimated delivery dates. We cannot give or guarantee exact delivery dates because once a package leaves us it is in the hands of the shipping company. For this reason, if you ask for a delivery date we will always refer you back to this page.

When your package is in transit we have no other information as to where your package is other than what is listed on the shipping company's tracking page. Occasionally we will have customers ask if we can call the shipping company to see where their package is, but from our experience calling someone will only get a live person to tell us the exact information seen on the shipping company's tracking page.

During certain times of the year, some colors are very popular and will be hard to keep in stock. For example: red, green, gold, and silver are very popular around Christmas. Also, orange, black and purple are very popular around Halloween. If we see that an item or color has limited quantity we will list the possibility of a shipping delay on the page in question. The delay will be clearly listed near the “add to cart" button of the item(s) in question. If this happens you will still be able to purchase the item(s) but your entire order may be delayed. We strongly suggest that you refresh your internet browser(s) each time you visit Craftvinyl.com.

We will only ship to the address that YOU enter when making payment. Make sure that your shipping address is up to date, current / correct. We will not cross-reference or confirm that any shipping address is correct or not. If for any reason YOU leave out / misspell ANY part of your shipping address or use any typographical errors it will be 100% your responsibility after the fact, not ours. We cannot ship orders unless there is a full name, street address, city, state and zip code on the order payment details. You will be surprised at how many people forget to put their full name or enter their full street address when making payment. In the event of a returned package for ANY reason (that is no fault of ours) it will be 100% your responsibility to pay us to have the package reshipped. In some cases actual shipping can be more than the shipping price you paid on the website. For example, if you have a large package and you paid a flat rate of $8.95 on our website, in reality it could have cost us $14 or $15 to ship it to you. If you use the wrong shipping address and we have already shipped your package there is nothing we can do. If you dispute your payment because you used the wrong shipping address you will be shipped a printed copy of this page (with tracking) as proof of delivery for your dispute.

When we print your shipping label PirateShip.com will automatically use whatever shipping address is shown on your PayPal payment. If you have several shipping addresses saved in your PayPal account you will need to make sure to select the correct address before completing payment. If you accidentally use the “wrong” shipping address and your package is then delivered to that "wrong" shipping address please understand that your package is considered “delivered”, not "lost". The phrase “only you know where you live” means that we have no clue where you currently live, have lived, or will live (other than the actual shipping address shown on your PayPal payment). As per PayPal’s seller / buyer protection policies, we will not be able to ship to any address other than the actual address shown at payment. We cannot and will not make ANY changes (colors / quantities / addresses) to your order after payment, the only option is to cancel the entire and let you start over.

"LOST" PACKAGES IN TRANSIT

We understand the need for items ASAP, we are buyers too. It can be very frustrating when a shipping company is slow to deliver a package. Shipping companies can be very slow at times, especially during the holidays. We have seen a package take over 14 business days to be delivered to a location only 8 hours away. Please understand that once a package leaves our facility we have no control over the time it takes to be delivered to you.

For this reason, we cannot re-ship or refund a "lost" package until a set number of business days have passed since the package was last scanned or updated by the shipping company.

The set number of days are:

For "Priority Mail" = 21 business days.

For "First Class" / "Ground Advantage" = 28 business days.

RETURNS & REFUNDS

In general, returns are accepted as long as the products are unused. We will not accept returns on special orders, non-stocked items, clearance items, or any item that clearly says "no returns". Please read this entire section for details on our return policy. Do not send a package back to us without following the steps on this page. If you by chance ignore this section and send a package back to us without reading this section we will refuse delivery of your package and the shipping company MAY send the package back to you as "return to sender".

STEPS TO RETURN A PACKAGE:

You will first need to send us an email explaining why you want to return a package.

Then, when returning the package you must include: The original sales receipt / paperwork that you received with your order. If you have lost your sales receipt / paperwork please print off a copy of your PayPal payment. If you want to keep part or all of the original receipt / paperwork for your records please send us back a copy of the entire original sales receipt / paperwork with your return.

You must also include a short note explaining the reason for the return AND also a detailed list of the specific items being returned. We will refuse any package sent back to us that does not include a sales receipt / paperwork, or does not include a short note, or does not include a detailed list of the specific items being return. All of your paperwork must be readable, if it is not readable please type / write us a clear legible note because we will not try to guess your handwriting.

We reserve the absolute right to accept or deny any returns or refunds as we deem fit depending on the items or circumstances before, during, or after the original transaction.

Return shipping will be your responsibility.

All returns may be subject to a restocking fee. The restocking fee will depend on the items / circumstances and will range from 10%-25% of your entire order's amount.

Returns must be delivered back to us within 10 business days after the package was first delivered to you, no exceptions.

The time it takes for the refund to post back to your account is out of our control. Each banking institution accepts refunds differently, so we have no information on how long it will take for a refund to post to your account. We simply issue the refund and it is then up to your bank or credit card to post the credit.

We strongly suggest that you purchase shipping insurance on a returned package and also use brand-new shipping boxes / packaging materials.

If by chance you need to make a shipping insurance claim for a returned package it will be YOUR responsibility to file the insurance claim with the shipping company to recover the loss / damage.

If you ship a package back to us and becomes lost we will not be able to process a refund.

If you ship a package back to us and becomes damaged (for any reason) we will only be able to issue a refund for items that are 100% re-useable.

If your original order qualified for "free shipping" on our website you will be refunded minus whatever price we paid out of pocket to ship your order. If your original order had a shipping charge on our website you will be refunded minus whatever price we paid out of pocket to ship your order. For example: Just because you paid "$8.95" on our website for us to ship your order it doesn't necessarily mean that we actually paid $8.95 to ship your order. In reality we may have paid a lot more than $8.95 out of pocket.

When shipping a package back to us you must make sure that the price to ship the package is correct. If you send us a package that has "insufficient shipping funds" the shipping company may not release the package to us until the remaining shipping price is paid. We will not pay anything out of pocket to any shipping company to release your package. If you use a "flat rate box" from the post office you will have to pay a fixed flat rate postage price. Sometimes it may be cheaper not to use a flat rate box, but, you will have to provide your own packaging which may cost you more out of pocket, you will need to do the math on your end.

After reading all of the above and understanding our return policy you can now make the decision if you want to send items back to us.

Please use the exact return address shown below (in red) and the address MUST be listed exactly as shown below, no exceptions:

Craftvinyl.com - RETURNS

673 Belfast School Road

Cedar Bluff, VA 24609

REQUESTS TO CANCEL / MAKE CHANGES:

When you place an order with us you set into motion a chain of events for your paperwork to be printed out and your actual order to be filled and shipped. We cannot and will not make ANY changes to your order after it has been placed, the only option is to cancel and refund the entire order and let you start over.

If you place an order with us and then want / need to cancel (for ANY reason) we reserve the right to charge a cancellation fee. The cancellation fee will depend on the items / circumstances and will range from 10%-25% of your entire order's amount.

It doesn’t matter if you ordered 3 seconds ago, 3 minutes ago or 3 days ago, it will be the same cancellation fee. It also doesn’t matter if your order paperwork has or has not been printed off, it also doesn't matter if your order has or has not been filled / partially filled or is / is not boxed up and ready to ship out the door.

We print hundreds of orders per day and at any given moment we can have stacks of order paperwork that are 12-24 inches tall in several different locations throughout our facility. To cancel your order it is more than just clicking a button and sending you a refund, we first have to find the paperwork for your order by digging through stacks and stacks of paperwork to ensure that your order doesn't actually ship out to you.

We reserve the absolute right to accept or deny any requests to cancel an order as we deem fit depending on the items or circumstances before, during, or after the original transaction.

DAMAGED ITEMS RECEIVED

If you receive a package or item that is damaged at no fault of your own you will need to email us within 7 business days after delivery. We will email you back with what to do next and what specific information we need to proceed.

You will need to save everything you received, this includes all items, packaging materials, receipts / paperwork, the envelope, the box, or any other container that your items were shipped in. You will need to have all these items in your possession, so don't throw anything away.

If there is a lot of damage we may need to file an insurance claim to reimburse you. However, if there is not much damage we will give you several options to fairly reimburse you out of our own pocket.

MISSING / WRONG ITEMS RECEIVED

If we made a mistake with your order we will gladly fix it at no cost to you.

Mistakes happen, we are human, but we need specific information to streamline the process. If you think that we sent the wrong items or left items out of your order you will need to email us within 7 business days after delivery. We will email you back with what to do next and what specific information we need to proceed.

In the meantime be sure to open the entire package and remove all contents because sometimes we strategically pack certain items inside of other items.

OTHER MISC. POLICIES

We also reserve the right not to honor ANY pricing mistakes made during checkout due to computer / phone glitches, old / outdated pages, or price changes while updating our website. This means, if by chance we are in the middle of updating our website / prices or adding items and you coincidentally happen to order items during an update we reserve the right to refund 100% of your payment with no fees. If you place an order and the price paid is not what is currently posted on our website we will contact you and more than likely refund the order and ask you to reorder. The reason, if you haven't visited our website in a while your computer / phone "cookies" or "cache" may still show old out-dated prices.

DEFINITIONS

The definition of "tracking numbers" or "delivery confirmation numbers" on this page, through email communication, or any other page on our website means: “The unique reference number that a shipping company will generate for a package that is being shipped to your address”.

The definition of "handling time" on this page, through email communication, or any other page on our website means: "The amount of time it takes from the next business day after you place the order until the actual day that we print your shipping label".

The definition of "business days" on this page, through email communication, or any other page on our website means: "Calendar days of the week from Monday through Friday, excluding weekends or holidays"

The definition of "holiday" on this page, through email communication, or any other page on our website means: "Any nationally recognized Federal holiday, or, any nationally recognized commonly celebrated "day" that is not Federally recognized (such as Halloween, Valentine’s Day, etc.)."

The definition of "shipping date" on this page, through email communication, or any other page on our website means: "The actual day that we physically print the shipping label for your order, it doesn't necessarily mean the actual day that the package is picked up or scanned by the shipping company."

Craft Vinyl Incorporated / Craftvinyl.com is THE oldest sheet seller of vinyl on the internet. We value all of our customers, however, we are a straight-forward, no-nonsense private corporation and we decide who we want to do business with.

With that said, we reserve the right to refuse service to anyone, for any reason, period.