SHIPPING INFORMATION
All regular priced orders usually ship out within 1-4 business days after payment. Our busiest time of the year is from the first of November through the end of January. The handling times listed on this page MAY be delayed by an extra business day or so during these months.
GENERAL INFO REGARDING THE SHIPPING PROCESS:
The only confirmation that you will receive is an email from PayPal directly after payment. We have no control over your email account being able to receive emails from PayPal. We will not send you a confirmation of payment. If you are able to see any pending charges from "CRAFTVINYL.COM" or "CRAFT VINYL INC." listed within your PayPal/credit card/bank account it means that we do have your order and we will ship it within the times listed on this page.
Handling times on ALL orders will start the next business day. For example, if you place an order on Wednesday, the handling time will start on Thursday and Thursday will be business day (1) as long as Thursday is not a holiday.
Saturdays and Sundays usually consist of restocking supplies, reordering supplies, and routine web site maintenance. Since we only print, fill, and ship orders Monday through Friday, please understand that just because you place an order on Saturday (for example) it doesn’t necessarily mean that your order will ship out first thing on Monday.
Mondays almost always consist of printing orders received from Friday through Sunday. Handling times on orders placed on Friday, Saturdays and Sundays will not begin until the next business day which is usually Monday, unless Monday is a holiday. Orders placed over the weekend are printed in the order that they were received. All orders are filled and shipped in accordance to what the actual order consists of. Depending on how many orders we have over the weekend, some weeks we won’t even have a chance to print off Mondays orders until Wednesday.
We strongly suggest that you sign up for "informed delivery" with the post office. The post office will notify you via email if they have a package that is in transit to your address, but, sometimes the post office doesn't update the information until the actual day of delivery. Some zip codes and rural areas are excluded. You can sign up for free here: www.InformedDelivery.Usps.com.
We only ship within the U.S.A. and most all of our orders are shipped through the post office. We do ship to “APO” (military) boxes for no extra charge. Military shipments can take a few days longer in transit because they are being delivered outside of the United States. The delay can be just a few days longer, but, we have seen it take up to a week or even 2 weeks (transit time) longer than normal U.S.A. orders to be delivered.
Larger packages may be shipped via UPS or FedEx. We ship from Cedar Bluff, Virginia, our zip code is 24609. All orders do have "tracking" numbers. The post office usually refers to these numbers as “delivery confirmation numbers”.
The definition of "tracking/delivery confirmation numbers" on this page, through email communication, or any other page on our website means the unique reference number that the shipping company generates to confirm that a shipping label has been created or a package has been scanned/shipped. We have no other information as to where your package is other than what is listed on the tracking info page. Occasionally we will have customers ask if we can call the post office to see "where their package is", from our experience calling the post office will only get a live person to tell us the same exact info that you already see on the tracking info page.
We do not send tracking information once your order has been shipped. PirateShip.com USUALLY sends this info to the EXACT email address that you used at payment, BUT sometimes that info can be delayed by PirateShip.com and not by us. We have no control over your email account being able to receive these email confirmations from PirateShip.com. Please make sure that your email account will allow email messages from PirateShip.com, otherwise, you may have to search/check inside of your junk/spam email folder for any communication from PirateShip.com. We do not email you these tracking numbers and PayPal does not email you these tracking numbers. If you haven’t received tracking info from PirateShip.com it doesn’t necessarily mean that your order has not been shipped, it may mean that PirateShip.com has not yet relayed the tracking info to you or your email has rejected the email.
Tracking/Delivery confirmation numbers may only show that the package has been “picked up” or that the package has been scanned at a postal hub. The post office “tracking” may not show "up to date" information as to the exact location where your package is. The "tracking" may only show that the package has been picked up when in fact it is in your home town waiting to be delivered. We understand this can be frustrating but this is how the post office handles their tracking, it has nothing to do with us. The post office may also give you “estimated delivery dates” with their tracking/delivery confirmation numbers. From our experience, we advise you to never trust any estimated delivery dates.
Delivery dates are something we cannot give or guarantee because once a package leave us it is in the hands of the shipping company. For this reason if you ask for a delivery date we will always refer you back to this page.
The definition of "handling time" on this page, through email communication, or any other page on our website means the time it takes from the next business day after you place the order until to the day we actually print your shipping label. Handling time DOES NOT mean "in transit time".
The definition of "shipping date" on this page, through email communication, or any other page on our website means the day we physically print the shipping label, it doesn't necessarily mean the day the package is picked up by the shipping company.
The definition of "business days" on this page, through email communication, or any other page on our website means Monday through Friday and EXCLUDING WEEKENDS.
The definition of "holiday" on this page, through email communication, or any other page on our website means any nationally recognized Federal holiday, OR, any nationally recognized commonly celebrated "day" that is not Federally recognized (such as Halloween, Valentine’s Day, etc.) The word "holiday" can also mean a few days leading up to the day of the actual holiday, and/or a few days after the actual day of the holiday.
During ANY "holiday", the handling time on your order may be delayed because of the popularity of sales, availability of supplies, or the closing of shipping centers. We re-order supplies 2-3 times a week but if our suppliers or shipping couriers are closed leading up to, during, or after a holiday, it may delay any supplies being delivered to us. So please understand that if the handling time of your order falls within 7 business days prior to ANY holiday, or, if the handling time of your order falls within 7 business days after ANY a holiday your order will probably be delayed by an extra 1-2 business days on top of the normal handling times listed on this page.
During times of the year certain colors are very popular and will be hard to keep in stock. For example: red, green, gold, and silver are very popular around Christmas. Also, orange, black and purple are very popular around Halloween. If we see that an item or color has limited quantity or low stock we will list the possibility of a shipping delay on the page in question. The delay will be clearly listed near the “add to cart" button of the item(s) in question. You will still be able to purchase the item(s) but your order may be delayed. We strongly suggest refreshing your browser(s) each time you visit Craftvinyl.com.
Craftvinyl.com is on "EASTERN STANDARD TIME". The handling time on your order will begin the next business day after the date that our system accepts your order (excluding weekends or holidays). If you are in a later time zone and you place an order (for example) at 11:59 p.m. on the 5th day of the month in your time zone, our system may recognize the order as being placed on the 6th day of the month in our time zone, so your handling time (excluding weekends or holidays) will begin on the 7th day of the month not the 6th.
Make sure that your shipping address is up to date, current and correct. We will not cross-reference your addresses to confirm it is correct, we will not confirm that it is a legitimate shipping address. We will only ship to the address that YOU enter when making payment. If for any reason YOU leave out/misspell ANY part of your address or use any typographical errors the mistakes/errors will be 100% your responsibility after the fact, not ours. We cannot ship orders unless there is a full name, street address, city, state and zip code on the order details. You will be surprised at how many people forget to put their full name or enter the full street address when making payment. In the event of a returned packaged for ANY reason, It will be 100% your responsibility to pay to have it reshipped. In some cases actual shipping can be more than the shipping price you paid on the website. For example, if you have a large package and you paid a flat rate of $8.95 on our website, in reality it could have cost us $14 or $15 to ship it to you. If you use the wrong shipping address and we ship your order there is nothing we can do. If you dispute your payment because of a wrong shipping address you will be shipped a printed copy of this page (with tracking) as proof of delivery for your dispute.
When we go to print your shipping label our system will use whatever address you entered as your shipping address. If you use the wrong shipping address during payment by mistake and the package is in fact delivered to that "wrong" address please understand that your package is not considered "lost", it is considered "delivered". Please understand neither we, nor the post office will consider a package that has been "delivered" as "lost" in cases like this. The phrase “only you know where you live” means that we have no clue where you currently live, have lived, or will live, other than the actual address that you entered when you made payment. When you order from us we simply take your payment and ship the items to where you ask us to ship them, we have no clue as to how current your address is or how long you have lived there or haven’t lived there. As per PayPal’s sell/buyer protection policies, we will be able to ship to any address other than the actual address that you used when making payment. We can not and will not make ANY changes to your order after payment, the only option is to cancel the entire and let you start over.
"LOST" PACKAGES
Shipping companies (especially the U.S. Postal Service) can be very slow at times especially during the holidays. We have seen a package take up to 14 business days to be delivered to a location only 8 hours away. Please understand that once a package leaves us we have no control over the time it takes to be delivered. For this reason we cannot re-ship out a "lost" package until a set time frame has passed since the package was picked up from our location OR last scanned in the tracking system. By “lost” we mean a package that has not been delivered OR last scanned within the times listed (in red) as follows: "Priority Mail" = 14 business days. "First Class" / "Ground Advantage" = 21 business days. The days listed (in red) are "business days" and mean business days AFTER the date of the last scan and these days do not include weekends or holidays. We understand the need for items ASAP, we are buyers too. As buyers we have at some time or another needed items ASAP for certain deadlines. In some cases when we haven’t been able to meet a deadline we have been frustrated with suppliers or may have felt the need to blame suppliers for certain delays, BUT, we also understand that WE should have been better prepared for those deadlines or at least took the time to read the suppliers shipping info page and asked detailed questions about the suppliers shipping/handling/delivery dates BEFORE placing an order.
RETURN POLICY
Please read this ENTIRE page for details on our return policy. DO NOT send us a package back as a return without following the steps on this page. If you by chance ignore this page and send us a package without reading this page your package will be sent back to you as "return to sender" no exceptions.
By sending ANY items back to us you agree to the following:
We reserve the absolute right to accept or deny returns or refunds as we deem fit depending on the circumstance before, during or after the original transaction.
Returns are gladly accepted as long as the products are unused/uncut. We do not accept returns on special orders, non-stocked items, or clearance items.
You can return any unused items back to us and we will refund your payment minus whatever shipping charges WE paid as long as the return(s) is/are still use-able. Return shipping will be your responsibility.
You MUST include the original sales receipt and any paperwork you received with your package. If you want to keep part or all of the paperwork/receipts for your records you MUST send back a copy/copies of all original paperwork/receipt(s) with your return. You must also include a short note explaining the reason for the return and also outline a detailed list of the items being returned. Returns sent to us that do not include a note explaining the reason for the return, or, a detailed list of items being returned, or, the original paperwork, your package will be sent back to you NO EXCEPTIONS. All paperwork must be readable, if it is not readable please write us a note. If you write a note on your paperwork please write it very clear and neat, we will not try to guess your handwriting.
All returns are subject to a 25% restocking fee (depending on the items). The restocking fee will be 25% of the entire purchase price including shipping. This restocking fee will also include orders that have been boxed up and are ready to ship.
Returns must be delivered back to us within 10 business days after the day the package was first delivered to you, no exceptions.
The time it takes for the refund to post back to your account is out of our control. Each banking institution accepts refunds differently so we have no information on how long it will take for a refund to post to your account, normally it is only a few days. We simply issue the refund and it is then up to your bank or credit card to accept the refund and post the credit.
Returns on cutting machines will be charged a 50% restocking fee if the machine is un-used and unopened. We do not accept returns if the machine has been used in anyway shape or form, this includes opening the packaging or opening the accessories or accessory packaging If you return a cameo to us that has been opened we will not accept the return and take zero responsibility for what happens to the machine after the refusal. On top of the 50% restocking fee on unused machine returns you will be charged the original shipping amount even though the shipping to you was “free” because we had to pay out of pocket to ship the cameo to you in the first place.
For a return we highly recommend that you insure any package sent back to us. If the package is damaged during transit back to us we will not be able to refund the purchase because the items are not reuse-able. You must return unused items back to us in a brand new shipping box and you must use brand new packing materials. Your local post office may supply you free priority mail boxes/envelopes. If a return is partially damaged we will only be able to issue a credit for items that are not damaged.
If your order qualified for "free shipping" you will be refunded the purchase price minus whatever shipping costs we paid to ship your items to you. For all other orders, you will be refunded minus whatever price WE paid out of pocket to ship your order. For example: Just because you paid "$5.95" for us to ship your order it doesn't necessarily mean that we paid $5.95 to ship the order. We may have had to pay a lot more than $5.95 out of pocket.
If you ship a package back to us and becomes lost or damaged it is YOUR responsibility to file an insurance claim to recover the loss or damage. This is why we strongly suggest purchasing insurance on your return.
When returning a package back to us you must make sure that the postage paid is correct. If you use a flat rate priority box you will have to pay a flat rate postage price at the post office and this will be your responsibility. Sometimes it may be cheaper not to use a flat rate box, but you will have to provide your own packaging which may cost you more out of pocket. You will need to do that math on your end. If you send us a package that has insufficient postage funds the post office will not release the package to us until he full postage is paid. We will not pay anything out of pocket for the post office to release your package.
We make the ultimate/final decision on whether or not an order can or cannot be returned or refunded
Please make sure you have read this entire page before sending anything back, as per the first part of this page if you don't follow all the return instructions on this page we will mark your return package as "return to sender" and it will be shipped back to you at your cost now ours. After reading all of the above and understanding our CLEAR return policy/terms, you can now make the decision to send the item(s)/paperwork/receipt(s) back to us . Please use the exact address shown below and the address MUST be listed exactly as shown below, no exceptions:
Craftvinyl.com - RETURNS
673 Belfast School Road
Cedar Bluff, VA 24609
REQUESTS TO CANCEL / MAKE CHANGES:
When you place an order you set into motion a chain of events for your paperwork to be printed out and your actual order to be filled and shipped. If you place any order with us and then want/need to cancel (for ANY reason) we reserve the right to charge a cancellation fee. The fee will depend on the circumstances and can range from 10%-25% of your order's total amount. We cannot and will not make ANY changes to your order after it has been placed, the only option is to cancel and refund the entire order and let you start over. We print hundreds of orders per day and at any given moment we can have stacks of order paperwork that are 15-20 inches tall in several different locations throughout our facility. To cancel your order it is more than just clicking a button and sending you a refund, we first have to find the paperwork for your order by digging through stacks and stacks of paperwork to ensure that your order doesn't actually ship out to you.
It doesn’t matter if you ordered 3 days ago, 3 minutes ago or 3 seconds ago, it will be the same cancellation fee/policy. It also doesn’t matter if your order paperwork has or has not been printed off, it also doesn't matter if your order has/has not been partially filled or is/is not boxed up and ready to ship out the door.
We make the ultimate/final decision on whether or not an order can or cannot be refunded/canceled.
OTHER MISC. POLICIES
We also reserve the right not to honor ANY pricing mistakes made during checkout due to computer glitches, computer "cookie" settings, old/outdated pages, or price changes while updating of our website. This means, if we are in the middle of updating prices or adding items to our site and you coincidentally happen to order items during an update or a price change, we reserve the right to refund the payment. If this were to happen, we will contact you as soon as possible. If you place an order and the price paid is not what is posted on the website we will contact you and more than likely refund the order and ask that you try again. The reason, if you haven't visited our site in a while your computer "cookies" may still show an old out of date price(s) for an item(s).
DAMAGES:
If you receive items from us that appear damaged send us an email immediately, to nick@craftvinyl.com.
You MUST email us first and wait for a reply before proceeding with anything below….
We will need detailed pictures of anything that appears damaged. The pics must show the full sheet of vinyl. If there is a lot of damage we may need to file an insurance claim. However, If you receive a few sheets of damaged vinyl we will give you 3 options (these are your only options):
#1: 100% refund for the damaged sheets - but you must cut 100% of the sheets into tiny strips that are 1 inch wide, then lay ALL the strips beside a one-dollar bill and email us a few pics to nick@craftvinyl.com. If your sheet is 12 inches x 12 inches (for example) you will need to cut (12) individual 1 inch strips that are 12 inches long.
#2: Partial refund for the unusable parts of the damaged sheets - email us a few pics to nick@craftvinyl.com showing the damage and we will determine how much of the vinyl is actually use-able and we will then base a partial refund off of the usage.
#3: Replacement of the damaged sheets with your next order - but you must cut 100% of the sheets into tiny strips that are 1 inch wide, then lay ALL the strips beside a one-dollar bill and email us a few pics to nick@craftvinyl.com. If your sheet is 12 inches x 12 inches (for example) you will need to cut (12) individual 1 inch strips that are 12 inches long.
Does this sound silly, maybe? yes, I mean come on, why does the customer have to waste all that vinyl by cutting it into tiny strips?!?!?
Well, you would be surprised at how many people will email us complaining that a small corner of their vinyl is “bent” but then they expect a 100% refund. Here at Craftvinyl.com we look at it with common sense. If something is damaged or has a defect we will do our best to correct it, but were aren't going to let you keep the 100% vinyl to use and also get a 100% refund at the same time because that defeats the purpose. This policy MAY also cover imperfections or manufacture defects (not already listed on the website) that we weren't able to catch before shipping.
Craft Vinyl Incorporated / Craftvinyl.com is THE oldest sheet seller of vinyl on the internet. We value all of our customers, however, we are a straight forward, no-nonsense private corporation and we decide who we want to do business with. With that said, we reserve the right to refuse service to anyone, for any reason, period.