As per the message shown above we are out of town on vacation from April 26th – April 29th 2012. We will return to the office on April 30th and will start printing orders in the order that they were received. We stopped printing and shipping orders on Wednesday April 25th.  We ship orders according to the handling times listed on our shipping page.

All orders that have a handling time that falls within April 26th – April 29th will be delayed. To see if your order has a handling time that falls within these dates please read the ENTIRE page below

Handing times on all orders will not count during the dates mentioned above, so please understand after reading our shipping page there will be a delay in your order.

If you placed an order several days before April 26th there is a chance your order has a handling time that falls within these dates, it all depends on what products you purchased (monthly specials, clearance items, etc….)

If there was a problem with your order (for example, you didn’t request the correct number of colors, or your payment was declined) your order is probably being delayed until we return.

We do have computer access while on vacation, but, we may be slower than normal to replying to emails.

Also, please understand, depending on the volume of orders received while we are on vacation, orders placed the week we return may be delayed because we will be printing and filling orders placed while on vacation.

Feel free to reach us by cell phone if you need to, please call 1-276-971-0222, and yes even though we are on vacation we will still take your call because after all, if it weren’t for our customers we wouldn’t be able to take a vacation to begin with! The phone number listed above is my wife’s cell phone, so if you call please ask for Nick.

if you have detailed questions about your order I may not be able to give you exact answers because I am not at the shop, but, I will do my best to help you in any way that I can.

Thanks!


Nick

SHIPPING INFO.

This page will explain in detail our shipping times, our handling times, and average delivery times on all orders placed with us. Please read carefully ALL of the info below when factoring the average delivery time(s) on your order. By placing an order on our website you agree to the handling times listed below.

If you have a question about shipping, the answer will be probably be below. If you still have questions feel free to email or call 

The first 3 short paragrahs below will explain in a nut shell our "shipping/handling time" info.

the info below the 4 paragraphs will go into greater detail about certain situations that may delay your order. Because each order is different we suggest you do not rely on the first 4 paragraphs alone when trying to figure up the day your order will ship. We suggest reading the ENTIRE page.  

#1. Here at Craftvinyl.com we work 7 days a week, but, we only physically print, fill, and ship orders Monday through Friday. There is a 1-4 business day handling time on ALL orders.  If you buy "clearance" or "monthly" specials it can add 1-3 extra business days ontop of the handling time.

#2. Saturdays and Sundays here at Craftvinyl.com usually consist of restocking supplies, cutting vinyl, reordering supplies, and routine web site maintenance.  Since we only print, fill, and ship orders Monday through Friday, please understand that just because you place an order on Saturday (for example), it doesn’t necessarily mean your order will ship out first thing on Monday. You can place your order online 24 hours a day, 7 days a week, 365 days a year.

#3. Mondays almost always consist of printing out orders received from Friday afternoon and over the weekend. On some Mondays we will have to print out anywhere between 150-200 orders. Handling times on orders placed on Friday afternoon, Saturdays and Sundays will not begin until the next business day (usually Monday unless Monday is a holiday or we are out of town).  If we are going to be out of town, the dates we are going to be out of town will be posted at the top of this page.  Orders placed over the weekend are printed in the order that they were received. All orders are filled and shipped in order according to what the order consists of. So please take this into consideration (along with ALL the info below) when figuring up shipping times on your order. Depending on how many orders we have over the weekend, some weeks we wont even have a chance to print off Mondays order until Wednesday.

#4. Handling times on ALL orders will start the next business day. For example if you place and order on Wednesday, the handling time will start on Thursday as long as Thursday is not a holiday or a day we are out of town (which is rare but if we are out of town it will be posted on our website) Saturdays and Sundays handling times may not start until Tuesday (or the next business day) depending on the amount of orders we receive over the weekend.

The info below goes into greater detail about certain criteria that may delay your order.

If you email us asking "what day will my order be delivered?" we will almost always tell you to "please see our shipping info page" .

The definition(s) of the word(s) "Handling time" or "Handling time(s)" on this page or any other page on our site means the time it takes from the date we print your COMPLETED order to the day we print your shippig label. Handling time DOES NOT mean "in transit time".

The definition(s) of the word(s) "Shipped" , "Shipping date" or "Ship date" on this page means or any other page on our site means the day we print the label, it dosnt necessarily mean the day it is pick up by the shipping company. in cases where the shipping company has already picked up packages at our location before we print your label , your packes will be pcked up the next business day.

The definition(s) of "business day" on this page or any other page on our site means normally means Monday through Friday, BUT, depending on the situation it may not mean Monday through Friday if one of those days are a holiday or a day we are out of town. (or, if it is not Monday through Friday it will be explained below)

We ship every day of the business week. Your order may or may not ship the same day. Depending on our volume of orders, the AVERAGE handling times on NORMAL orders can be anywhere between 1-4 business days before the order ships, "handling time" means the time your order takes to be filled, NOT time in transit.  Handling times do not include weekends, days we are out of town, holidays or days around the time we have free shipping. Orders placed Friday afternoon or over the weekend will not even be printed until Monday. Most of the time orders will go out the next day or the day after, but, sometimes we get swamped and that is the reason for the 1-4 business day handling time. Ordering/requesting over 10 sheets of the same color vinyl may add an extra day’s handling time to your order. This includes regular priced buyers choice vinyl, clearance vinyl, and any vinyl that is listed under "Specials".

“Holiday” means any nationally recognized Federal holiday, or, any nationally recognized commonly celebrated holiday that is not Federally recognized (such as Halloween, Valentine’s Day, etc…) A "Holiday" can also mean a few days leading up to a Holiday, or a few days after a Holiday. If this is the case we will post a message on our website several days ahead of time.

During ANY "holiday" the handling time on your order may be delayed because of the popularity of sales, availability of supplies, or the closing of shipping centers. We re-order supplies 2-3 times a week but if our supplier or shipping courier is closed leading up to a nationally recognized Holiday, during a nationally recognized Holiday, or after a nationally recognized Holiday, it may delay our supplies being delivered to us.  So, please understand that if the handling time on your order falls within 7 business days prior to ANY Holiday, or, if the handling time on your order falls within 7 business days after ANY nationally recognized Holiday, your order will probably be delayed by an extra 1-2 business days on top of the normal handling time for the item(s) you ordered. 

Tumblers are only shipped once a week (on Wednesdays) . Please understand that since there is a atleast a1-4 business day handling time on ALL regular priced purchases, this means,  for your tumblers to be shipped on Wednesday you need to place your tumbler order on or before 12:00 noon (eastern time) the previous Friday. Tumbler orders placed after 12:00 noon each Friday will not be shipped until the 2nd Wednesday after your purchase .

Key Chains are only shipped 3 times a week (usually on Mondays, Wednesdays and Fridays). This may add an extra day or so on top of our normal handling time

Monthly specials, facebook specials, competitor price matches, and clearance orders will add an EXTRA 1-3 days on top of our regular handling times. The clearance/specials are very popular and we always re-ordering these items to keep them in stock. We can not do "rush" or "ASAP" delivery on these orders. Before ordering these items and do the math and see when the last day your order may ship.

If you buy non specials/clearance items along with specials/clearance items, your entire order will fall under the handling time for specials/clearance items.

Also , please understand we are on EASTERN STANDARD TIME. The handling time on your order will begin the next business day after the date that our system accepts your order (excluding weekends or holidays and days we are out of town) . If you are in a later time zone and you place an order (for example) at 11:59 p.m. on the 5th day of the month, our system may recognize the order as being placed on the 6th day of the month, so your handling time (excluding weekends or holidays) will begin on the 7th day of the month not the 6th 

If your credit card is declined through google checkout, google will email you and explain why the card was declined. Google will give you 3-7 days to correct the card information before they cancel the order. We have no access to this information because google keeps this information confidential for security reasons. If you get an email from google saying your card has been declined please correct the information as soon as possible. We only re-check declined orders twice a week, so declined orders will automaticly delay your order. The handling time on declined orders will not begin until the day we check the declined order and see it has been successfully updated and is a clear payment.

99% of our orders are shipped via USPS.com (U.S. Post Office). Large tumblers orders may be shipped via UPS, Fed-Ex, or USPS parcel post, it all depends on the weight/size of the box. In some cases your order may be shipped through "UPS sure post" . This means UPS will take the package from us and then deliver the package to your local post office,  then the post office will make the final delivery to you.

Handling times on paypal, paypal e-checks, money order, or personal checks  will start on the day the payment clears (not the day you request a paypal invoice, not the day you pay with a paypal e-check,  or the day you mail in your payment) . PLEASE PLEASE be sure when paying with paypal, check, or money order that you have filled out your payment request correctly. If your payment request is not correct or if it is confusing, you might as well plan on your order being delayed by several days.

From time to time on new items we will do a “PRE-SALE”. The reason for a pre-sale is customer demand. Most customers would like to go ahead and order the new items even though the items are not in stock yet. On pre-sale items our supplier will give us an estimated time of delivery of the new items to us. We will clearly mark the new items as “PRE-SALE” on our website and will clearly display the estimated date that the items will be in stock. So, for example, if a pre-sale item says “items will not be ready to ship until June 1st - June 5th” this means the handling time on your entire order will not start until June 5th. As long as your complete order was done correctly (you requested the correct amount of colors, credit card wasn’t declined, etc) the presale item(s) will be ready to ship out on June 5th (for example) at the latest. On presale items the entire order will ship at the same time. If you do not want to wait on the presale items to be in stock please order the already in stock items separately from presale items, which in this case will obviously mean paying 2 separate shipping charges.

We do ship internationally and to “APO” (military) boxes.  Any shipment going outside of the United States is considered "international" (even if it is a military base or U.S. territory). These orders can take a few days longer to arrive because they are being delivered outside of the United States. Sometimes it can be just a few days longer, but, I have seen it take up to a week or even 2 weeks (transit time) longer than normal U.S. orders to be delivered

Shipping charges are based on the order total. Shipping charges are located at the very top right of each page on my website.

Some large/heavy international packages require us to physically drop off the packages in person at the post office or shipping center. The majority of our domestic packages are picked up at our location by the post office or shipping company. In the event that we have to physically drop off an international package in person, this may add a few days onto the handling time of your order.

International shipping is calculated by the weight. Email or call with an International shipping quote. Free shipping does not apply to any international orders. We will ship to ANY country, but you must contact us first before ordering, our website WILL NOT accept international orders. We have to do international orders differently, so please email us for details.

When paying with google checkout you will have the option to "block" us from seeing your email address  Blocking your email address can also delay any correspondence with us about your order if there is a problem. So please, do not block your email address, we DO NOT send mass emails, or flood your email account with spam mail or unwanted messages. If you block us from seeing your email at checkout you will not get a shipping confirmation or tracking information from us, although that info will be on file.

Each shipment does have a tracking number, and as soon as your order ships you will be emailed shipping confirmation and tracking info from stamps.com. Please make sure your email will accept messages from craftvinyl.com, google checkout, google.com, paypal.com, and stamps.com. UPS or Fed-ex orders will have tracking info on file.

Smaller orders (under 13 ounces) are shipped USPS First class, and larger orders (over 13 ounces) are shipped either USPS Priority Mail, USPS Parcel Post, or occasionally UPS or Fed-Ex ground.

One sheet of standard solid color 12x12 vinyl weighs approximately 1 ounce, 1 sheet of 12x24 vinyl weighs approximately 2 ounces. First class packages have a delivery time of 4-7 days on average after they leave our shop. Priority mail packages have a delivery time of 2-4 days on average after they leave our shop. Parcel post packages have a delivery time of 7-10 days on average after they leave our shop.

Delivery times with the postal service is never guaranteed unless it is "express mail" . Express mail is what most people call "overnight mail". Depending on your zip code, the postal service may not be able to deliver your package “overnight” from our zip code (24609). Express mail can be expensive, express mail usually starts out at an extra $20 for an order of only 10-15 sheets of 12x12 vinyl,  and can go way up depending on the weight, box size, or depending on the zip code it is going to.

If your order qualifies for "free shipping" it will be shipped the most economical way possible.

If you make or request any changes to your order after payment, or, you do not clarify what color names or color quantities on your buyers choice packs of vinyl, your order will sit at our location until it is corrected. We will attempt to contact you at first by email, then if unsuccessful through email, we will attempt to contact you via telephone to correct any issues. In this case, the handling time on your order will not start until your entire order has been corrected or you have finished making changes.

If you place 2 different orders and ask that we combine both orders (asking us to refund any additional shipping paid),  the handling time will fall under the latest order placed or which ever order has a longer handling time. For example, if you place an order on January 1st , then place another on January 3rd and email us asking to combine both orders, the entire order will fall under the handling time of the order placed on the 3rd. Some orders can not be combined (vinyl and tumblers for example)

Please make sure ALL of your contact info on your order is correct and up to date in case we attempt to contact you. 

Make sure your shipping address is up to date, current and correct. In the event of a returned packaged for any reason,  It will be your responsibility to pay to have it reshipped. In some cases actual shipping can be more than the shipping price you paid on the website. For example if you have a large package and you paid a flat rate of $9.95 on our website, in reality it could have cost us $14 or $15 to ship it to you.  Parcel packages that are returned to us are billed to us "both ways", meaning the post office will bill us to return the package back to us. If this happens you will have to pay for all of the shipping charges.  In this case, we will attempt to contact you via email and see if you want us to email you an online invoice for payment on the shipping. this is why it is important to have all of your contact info correct. When you buy from our website make sure your SHIPPING ADDRESS is the address that you want the package sent to. When you make a payment on our site will can only see the SHIPPING ADDRESS, google does not show us anything else as far as your address. When we go to print your shipping label our system will use what ever address is entered as your shipping address. In the past we have had a few packages come back to us because the customer used a billing address or old address as their shipping address. Cases like these are not our fault, please understand its not like we just make up an address out of the blue and ship it out hoping that it goes to the right person, we use EXACTLY what the payment shipping address says. If you have moved or have ever used another shipping address through google checkout be sure you pick the correct address. In the event that you use an old address or entered the wrong shipping address, the only hope of getting your stuff is that the shipping company will send it back to us or forward it to you because we will not reship any orders or refund any payment due you using a wrong address, your mistake or not.

If you are in a rush to get your order please email or call and let us know. We will TRY our best to get it out the same day or the next day, although nothing is guaranteed. We cannot do "rush" or "ASAP" on clearance, price match, tumblers, or special orders. If you would like for us to ship your order ASAP please send an email to nick@craftvinyl.com with "SHIP ASAP" (all caps) in the subject. We will try our best to get your order out faster than normal but this is not always the case. Simply emailing us and asking that we get your order out ASAP doesn't always mean we will be able to do so.

If you purchase "buyers choice" packs of vinyl and do not request the correct number of colors, wrong colors, or request colors we do not have, you order will be delayed. In the past this has been the #1 reason for orders being delayed. You would be surprised at how many people mess up on buyers choice colors.  People will buy 10 sheets of buyers choice vinyl and request 13 colors or even 7 colors (for example) . Once we print off your order and see that you have messed up on your color choices we set your order to the side and when we get time we will contact you so you can correct the details. Depending on how busy we are that can be several days. After we send you an email about your colors it is in your hands. Then again, once we have time, we will check and see if you have replied with the correct information. If we see you have corrected the information the handling time on your order will begin on the day WE check the information, not the day YOU corrected the information. All of this information is clearly detailed on the color form when you pick your colors.

Once a package leaves our facility we can only give you the tracking number to reference its location during transit. Shipping companies (especially the U.S. postal service) can be very slow at times. We have seen a package take up to 14 business days to be delivered to a location only 8 hours away. Please understand that once a package leaves us we have no control over the time it takes to be delivered. We have a "14 business day waiting policy" (30 days for international) AFTER the date of shipment before we will reship any package that is “lost”.  By “lost” we mean a package that has not be delivered within 14 business days (30 days for international) of being picked up from our location.  

So please understand the average delivery time COMBINED with the handling time(s) above when preparing for arrival of your order. These delivery times are just "average" times listed on the shipping company's website.  

If we make a mistake that delays your order will we take care of the mistake and do whatever it takes to make sure you are happy.  With that said,  If you make a mistake when ordering that will delay your order, or, you do not read this entire page and understand our handling times, or email/call us to complain because your order is being delayed because of something that is not our fault, we will probably refund your purchase and ask that you purchase your supplies elsewhere. Not that we dont appreciate your business, but as per the very top of this page you were asked to read the entire page and agree to all the information on this page BEFORE you placed your order. Complaining about our CLEARLY posted handling times will almost always get your order canceled and refunded. 
 

On "average" a "regular priced completed" order will usually be delivered within 7-10 days after placing the order, BUT please do not hold us to that. There are so many factors that can go into shipping and shipping times, because of those factors we have tried our best to go into great detail to explain everything to you BEFORE you place your order.  

Feel free to email or call me ANYTIME, 7 days a week, or ANY reason. 

1-866-929-6358

Nick@craftvinyl.com